Live support takes place via an external support platform and is facilitated via interactive shared whiteboards, text chat, and voice chat (students and instructors will not appear on webcam). Students can save a recording of their sessions for future reference.
Asynchronous essay support is also available for courses with a significant writing component. Students can submit a written piece of any length to the essay support platform and receive a returned copy with feedback for improvement within 24 hours. This process can be repeated as many times as needed throughout the duration of the course.
Learning and essay support are not provided by the course teacher, but by either an Ontario-based teacher or a subject matter expert. Students are paired with an available support teacher to allow for a quick connection. This means that students will usually work with different instructors every time they access the support platform. However, students will always have the same teacher for their online course(s).